Refund policy

At The Pork Hut, we take great pride in the quality and freshness of our products. Your satisfaction is important to us, and we follow the guidelines set out under Australian Consumer Law.

Change of Mind

As our products are perishable, we’re unable to offer refunds or exchanges if you simply change your mind or made an incorrect purchase.

Quality Concerns or Faulty Products

If there is a problem with the quality of your order (e.g. damaged packaging, spoiled product, incorrect item received), please contact us within 24 hours of receiving your order with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

We will assess the situation and, where appropriate, offer a replacement, store credit, or refund.

Non-Perishable Items

For non-perishable items (e.g. soap, merchandise, or gift cards), returns may be accepted within 14 days of delivery, provided the item is unused, in original packaging, and in resellable condition. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Refund Process

Approved refunds will be processed back to your original payment method within 5–10 business days.